Train Travel USA - Contactpage

Train Travel USA (together “we”, “our”, or “us”) respects your concerns about privacy and values the trust and confidence you place in us. This Privacy Policy (referred to as the “Policy”) applies to personal data we process about consumers and job applicants, including in connection with our websites and mobile applications (collectively, “Online Services”) and the various ways in which you communicate with us.

This Policy describes:

What personal data we obtain.
How we use the personal data.
With whom your personal data is shared.
What data security measures we implement.
The rights and choices available to you regarding your personal data.
Information about third-party websites and features.
How you can contact us regarding this Policy and our privacy practices.
Information for users in the EU/EEA/UK.

A Note About Changes to This Policy

We may update this Policy from time to time in order to reflect certain changes in our practices or legal requirements. We will indicate at the top of the Policy when it was most recently updated. You should periodically check this Policy for updates. In case of substantial changes to this Policy, we will inform you by posting a notice on our website or as otherwise required by applicable law.

Information We Obtain

The types of personal data we obtain include:

Name
Contact information, including postal addresses (such as home, work and billing), zip code, telephone number, and email address
Professional information, including job title and company name
Identification information, including government-issued identification numbers such as national ID card number, passport number or driver’s license number
Personal characteristics, including date of birth, gender and photos
Travel and reservation information, including departure and arrival points, dates of travel, train number, accommodations, names and number of travelers in your party, fares, purpose for trip, trip insurance information, employee pass rider information, and Rail Passengers Association (RPA) membership numbers
Payment information, such as payment card information (credit card type, number, expiration date, and security ID), e-wallet or digital payment information (such as Apple Pay)
Other information regarding your purchases and orders, such as gift card information, discount types and promotional codes used
Social media information (including your social media handle)
Information regarding your preferences, such as ticket pick-up/delivery options accommodation preferences (for example, in case of disability) and your direct marketing choices (such as whether you want to receive offers by email or postal mail)
Job application information (including resume and any additional application information provided to us, such as employment history and education)
Any other information you submit through our Online Services or other communications with us, such as through forms, surveys, registration pages, portals, emails and telephone calls

While the personal data you choose to provide is voluntary, providing certain personal data may be necessary to offer you the relevant product or service. If you choose not to provide certain information, this may affect our ability to provide you with certain products or services.

Personal data we collect through automated means

When you use our Online Services or open our emails, we may obtain certain information by automated means, such as cookies, web server logs, web beacons (including pixels and tags), and other technologies. These technologies help us (1) remember your information so you will not have to re-enter it; (2) track, understand and analyze how you use and interact with our Online Services; (3) personalize your experience with our Online Services, including providing you advertising and content based on your interests and location; (4) measure the usability of our Online Services and the effectiveness of our communications; and (5) otherwise protect, manage and enhance our products and services, and help ensure they are working properly.

We may use these automated technologies to collect information about your equipment, browsing actions, usage patterns and location such as:

IP address
Online and mobile device identifiers
Operating system and version
Browser type
Referring website
Screens or pages viewed, date/time/duration of visits, and other information regarding your navigation through the Online Services, such as your movements, scrolling, clicks, information typed and other interactions
Application version
Device model
Network service provider
Information about the device used to run our mobile app or visit our website
City-level location

We may access your calendar, contacts and call information on your device with your permission. This access is to allow you to interact with your information from within the Train Travel USA application. In addition, we also may receive with your permission your device’s location or other information related to your precise location through GPS, Bluetooth, WiFi signals and other technologies. Your mobile device settings may allow you to manage how your device or browser shares certain device data with our app, including geolocation data.

Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note that without cookies you may not be able to use all of the features of our Online Services. Our Online Services are not designed to respond to “do not track” signals from browsers in the U.S.

How We Use the Personal Data We Obtain

We use the personal data we obtain for the following purposes:

Establish and manage your account, including authenticating you so you may use our Online Services
Provide our products and services, including issuing tickets, making reservations, fulfilling merchandise orders and providing gift card requests
Administer our rewards program, accounts and features (such as the ability to save trip information), including providing personalized offers and rewards by Train Travel USA or our partners to you and updates about your account
Administer your participation in contests, sweepstakes, surveys and other programs
Manage our direct marketing program, including sending you newsletters, promotions and offers, and analyzing your interaction with our marketing to further optimize and personalize our marketing based on your interests
Communicate with you about our products and services, such as scheduling changes or cancellations, or changes to our policies
Respond to your requests and inquiries, and provide customer support
Make special arrangements that you request, such as reserving wheelchair space or offering assistance at our stations
Manage career opportunities with us, including for recruitment purposes, candidate screening and evaluation, and employee onboarding
Compile, anonymize or aggregate personal data for our business purposes;
Perform analytics, market, trend or statistical research and analysis, including developing, deriving and compiling market research, data sets, insights, trends, benchmarks, algorithms, models and other analyses or information
Operate, evaluate and improve our business, including developing new products and services; enhancing and analyzing our products, services and processes (such as the reservation booking process); managing our relationships with current or prospective partners, customers and vendors and other business partner personnel; performing accounting, auditing or other internal functions; managing our communications; and performing accounting, auditing and other internal functions
Maintain and enhance the safety and security of our Online Services, products and services, prevent misuse and troubleshoot technical issues
Exercise our rights and remedies and defend against legal claims
Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities
Comply with and enforce applicable legal requirements, relevant industry standards, our policies, and terms and conditions, including our Terms of Use and Terms and Conditions

We also may use personal data in other ways which we identify at the time of collection. If you purchase tickets for more than one person, you represent that you have obtained their personal data lawfully and have authorization under applicable law to share that personal data with Train Travel USA so that we may issue a ticket in each passenger's correct name.

Interest-Based Advertising

You may see our ads on other websites or apps because we use third-party ad services to provide you with advertising about products and services that may be tailored to your interests. Through these ad services, we can target our messaging to users considering demographic data, users’ inferred interests and browsing context. These services track your online activities over time and across third-party websites and apps by collecting information through automated means, including through the use of cookies, web server logs, web beacons, pixels and other similar technologies. These ad services may collect data about your visits to websites and apps, such as the pages or ads you view and the actions you take on the websites or apps. This data collection takes place both on our Online Services and on third-party websites and apps that participate in these ad services. The ad services use this information to show you ads that may be tailored to your individual interests. These services also help us track the effectiveness of our marketing efforts.

With Whom We Share Your Personal Data

General

We may share personal information, as described below.

We share your personal data with certain service providers who perform certain tasks for Train Travel USA. These tasks include storing and managing personal data and providing advice about and support for our products and services. Some of the services we use include:

Train Travel USA email services
Customer data storage and processing
Application development
Order fulfillment
Payment processing, including processing your credit card or digital payment account information to facilitate your payment between Train Travel USA and your bank
Service providers used to facilitate communications with you by telephone, SMS/MMS message, or e-mail in connection with Train Travel USA services and programs
Travel insurance
Other transportation options
Gift card processing

In addition, we may share your personal data with advertisers or other business partners with whom we have relationships to provide you with information about various products and services that we believe would be of interest to you. Further, we may share personal data with social media companies to help us with our online marketing and advertising activities and with third-party analytics services to help us understand and improve the usage of our Online Services and the effectiveness of our marketing efforts.

We also may share your personal information with our business partners. For example:

If you request information about, subscribe to or make an online purchase of, goods or services offered by one of our business partners on the Online Services, we will share your personal data with that business partner so that your request, subscription, or purchase can be fulfilled pursuant to that partner's online privacy policies and practices. When providing us with your personal information in connection with these features, you acknowledge that you are directing us to intentionally disclose your information to, or using our services to intentionally interact with, the partners who offer these goods or services.
If you are an employee or agent of our business partners, we may share your information with your employer or colleagues in connection with the provision of the service we receive from or provide to your company.

We also may disclose personal data (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) with the federal government as legally permitted for transportation security purposes; (4) to establish, exercise or defend our legal rights; (5) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (6) in connection with an investigation of suspected or actual illegal activity; where you apply for a job, we may share your personal data with your references who you have provided to us in connection with your application; or (7) otherwise with your consent or as directed by you or your representative.

We reserve the right to transfer any personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).

Special Note for Customers of Other Carriers and Travel-Related Service Providers Using the Site for Reservation and Ticketing Services

Train Travel USA provides reservation and ticketing services for other carriers and travel-related service providers. When you use our Online Services for reservation and/or ticketing for the products or services of another carrier or travel-related service provider, we will share your personal data with that carrier or service provider, who will process your personal data pursuant to its privacy policies and practices. For information about the privacy policies and practices of another carrier or service provider, please contact that carrier or service provider directly.

How We Protect Personal Data

We maintain administrative, technical and physical safeguards designed to protect the personal data against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure or use, as required by applicable law.

Third-party websites and features

Please note that this Policy addresses Train Travel USA privacy practices concerning personal data we process from your use of the Online Services, and not other third-party sites, mobile applications, or other sources. To the extent you are interacting with other sites, mobile applications, or sources, you should review their privacy policies, which will inform you as to how they process your personal data.

For your convenience and information, our Online Services may provide links to other websites or services (such as social media platforms), and may include third-party features such as apps, tools, widgets and plug-ins. These third-party websites and services may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect and use about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by Train Travel USA, we are not responsible for those third parties’ information practices.

When you click on an advertisement on another site that is linked to our websites, or when you otherwise use web sites that link to the Train Travel USA.com site, your personal data may be collected by those sites. This Policy does not cover the privacy practices of any such other websites, and we cannot accept responsibility or liability for the privacy practices of those other sites. Please refer to those sites' privacy policies for information about their practices.

Contacting Us Regarding This Policy

If you have questions or concerns regarding this Policy or our privacy practices, you may use the form on the Contact Us page or contact us 1 (888) 879-8168.

Further Information for Users in The EU/EEA/UK

The following information and rights apply if you use our Online Services from a member state of the EU/EEA or UK:

1. Legal bases for the processing of your Personal Data

When you purchase tickets or Train Travel USA merchandise, we process your personal data to perform the contract or relationship we have with you. We also process certain of your personal data subject to your consent, as further described below. Otherwise, we process your personal data for the purposes of our legitimate interests in carrying out our business functions and improving our products and services. Where we rely on our legitimate interests to process your personal data, we take reasonable measures to balance our interests against your rights and freedoms. Further information can be provided upon request.

We process your geolocation with your consent. You can always switch off the processing of your geolocation in the settings for the Train Travel USA mobile application in the general settings section of your phone.

2. Retention of your Personal Data

To the extent required or permitted, we retain the personal data we obtain for the duration of our relationship, plus a reasonable period thereafter required to comply with legal requirements regarding financial statements, legal claims or archiving purposes and applicable statute of limitations, unless a shorter retention period is required by applicable law.

3. International transfers

Our sharing of your personal data in accordance with this Policy may involve transferring your personal data outside the EU/EEA or UK. When we transfer your personal data outside of the EU/EEA or UK, we do so where an exception applies or an adequate level of protection is afforded to it by, where required by law, implementing at least one of the following safeguards:

Transferring personal data to countries that have been deemed to provide an adequate level of protection for personal data by the EU Commission, or
Executing Standard Contractual Clauses.

You may be entitled, in accordance with applicable law, to request a copy of the specific safeguard by contacting us.

4. Your rights

As a data subject located in the EU/EEA or UK, you may have the following rights regarding your personal data, subject to applicable law:

Right of access: You may ask us to confirm whether we are processing your personal data and, if so, to provide you with a copy of that personal data (along with certain other details).

Right to rectification: If the personal data we hold about you is inaccurate or incomplete, you are entitled to ask for rectification or completion.

Right to erasure: You may ask us to delete or remove your personal data in some circumstances, such as if you believe we no longer need it or if you withdraw your consent (where applicable).

Right to restrict processing: You may ask us to restrict the processing of your personal data in some circumstances.

Right to data portability: You have the right to obtain personal data you have provided to us in a structured, commonly used and machine-readable format, and/or ask us to transmit your personal data to another company under certain circumstances.

Right to object: You may ask us at any time to stop processing your personal data, and we will do so under appropriate circumstances, if we (i) rely on legitimate interests to process your personal data, except if we can demonstrate compelling legal grounds for the processing, or (ii) process your personal data for direct marketing.

Right to withdraw consent: If we rely on your consent as legal basis for processing your personal data, you have the right to withdraw that consent at any time with effect for the future.

You also have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State where you reside, work or suspect an infringement, if you believe that the processing of personal data concerning you is not in compliance with applicable law.